Your privacy matters to us. This policy explains exactly what personal data hot77 collects, why we collect it, how it is used and stored, and what rights you hold over your own information.
These cards summarise our key privacy commitments. Please read the full policy below for complete details — the summary cards do not substitute the full legal text.
We collect only the personal information necessary to operate your account, verify your identity, process transactions and comply with our legal obligations. This includes registration details, transaction records, KYC documents and platform usage data.
Your data is protected using industry-standard encryption, access controls and secure storage practices. We implement technical and organisational safeguards to prevent unauthorised access, accidental loss or unlawful processing of your personal information.
You have the right to access, correct, delete and port your personal data. You may also object to certain processing activities or withdraw consent where consent is the legal basis for processing. Contact our support team to exercise any of these rights.
We use essential cookies for platform functionality and analytical cookies to understand how users interact with the platform. We do not use cookies to serve third-party advertising. You can manage non-essential cookie preferences through your browser settings.
We do not sell your personal data to third parties. Data is shared only with verified service providers (payment processors, KYC verification services, platform hosting) and where required by law. All third-party processors are contractually bound to handle your data in compliance with applicable privacy law.
For any data protection queries, rights requests or complaints, contact our support team by email at [email protected] (plain text — not a clickable link). We will respond within the timelines specified in Section 14 of this policy.
hot77 ("we", "us", "the Platform", "hot77") is committed to protecting the privacy and personal data of every individual who accesses or uses the hot77 online casino and sports betting platform available at hot77.cam ("the Platform").
This Privacy Policy ("Policy") sets out in clear and accessible terms the categories of personal data we collect from you, the purposes for which we process that data, the legal bases upon which we rely to do so, how long we retain your data, the rights you hold as a data subject, and the channels through which you may exercise those rights or raise concerns.
By accessing the Platform and creating an account, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with the practices described herein, please do not use the Platform. This Policy should be read alongside our Terms & Conditions and our Responsible Gambling Policy.
For the purposes of this Privacy Policy, the following terms carry the meanings assigned below:
hot77 operates the Platform at hot77.cam and acts as the Data Controller for all Personal Data collected through the Platform. The Platform is operated by the entity specified in the Platform's Terms & Conditions and applicable licensing documentation.
For any data protection enquiry, the primary point of contact is our support team, reachable via the channels detailed in Section 14 (Contact & Complaints) of this Policy.
When you create an account on hot77, we collect the following categories of personal information:
To comply with anti-money laundering obligations and to verify that you meet our age and eligibility requirements, we may collect:
When you deposit or withdraw funds, we collect financial transaction records including deposit and withdrawal amounts (including PKR-denominated transactions), payment method identifiers, transaction reference numbers and timestamps. We do not store full payment card numbers on our servers.
Payment method references — including context references to Easypaisa, JazzCash, Raast, HBL, UBL, Meezan Bank and Bank Alfalah — are retained as transaction metadata only. These references do not imply endorsement of this Platform by any named payment provider.
We automatically collect certain technical data when you access the Platform, including:
When you contact our support team by email or live chat, we retain a record of the communication including your name, account details and the content of the correspondence. This data is used to resolve your query and to improve our support services.
hot77 does not intentionally collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, trade union membership, genetic data, biometric data for identification purposes (other than as part of standard CNIC document review), health data or data concerning sexual orientation.
We process your Personal Data on one or more of the following legal bases, depending on the specific processing activity:
| Processing Purpose | Legal Basis |
|---|---|
| Account registration and management | Performance of a contract (the Terms & Conditions you accept on registration) |
| Age verification and KYC compliance | Legal obligation under applicable gaming regulation |
| Processing deposits and withdrawals | Performance of a contract; legal obligation (AML compliance) |
| Fraud detection and security monitoring | Legitimate interests of hot77 in protecting the platform and its users |
| Responsible gambling monitoring | Legal obligation; legitimate interests in player protection |
| Platform analytics and improvement | Legitimate interests of hot77 in improving platform quality |
| Sending transactional communications | Performance of a contract; legitimate interests |
| Sending marketing communications | Your consent (opt-in at registration or account settings) |
| Legal claims and compliance reporting | Legal obligation; legitimate interests in defending legal claims |
hot77 uses your Personal Data for the following specific purposes:
hot77 may share your Personal Data with carefully selected third-party service providers acting as Data Processors, who process data on our behalf under contractual data processing agreements. These include:
We may disclose your Personal Data to law enforcement authorities, regulatory bodies or courts where we are required to do so by applicable law, court order, regulatory demand or where disclosure is necessary to protect the rights, property or safety of hot77, its users or the public.
hot77 does not sell, rent, trade or otherwise commercially transfer your Personal Data to third parties for their own independent marketing or commercial purposes.
In the event of a merger, acquisition, restructuring or sale of all or substantially all of the assets of hot77, your Personal Data may be transferred to the acquiring entity. You will be notified of any such transfer by a notice on the Platform or by email prior to your data being transferred and becoming subject to a different privacy policy.
As an online platform operating across international jurisdictions, hot77 may transfer your Personal Data to countries outside your country of residence, including countries that may not provide the same level of data protection as your home country.
Where such transfers occur, hot77 implements appropriate safeguards to protect your data, including standard contractual clauses, data processing agreements with adequate security obligations, and transfers to jurisdictions with an adequate level of data protection as recognised by applicable international frameworks.
By using the Platform and accepting this Privacy Policy, you acknowledge that your Personal Data may be transferred to and processed in jurisdictions outside Pakistan. If you have specific concerns about international transfers, please contact our support team.
hot77 retains Personal Data only for as long as is necessary for the purposes for which it was collected, or as required by applicable legal, regulatory, tax or accounting obligations.
| Data Category | Retention Period | Basis |
|---|---|---|
| Account registration data | Duration of account + 5 years after closure | Legal obligation, AML compliance |
| KYC identity documents | Duration of account + 5 years after closure | Regulatory requirement |
| Transaction records | 7 years from transaction date | Tax and AML legal obligation |
| Support communications | 3 years from last correspondence | Legitimate interests (complaint resolution) |
| Platform usage logs | 13 months on a rolling basis | Legitimate interests (security, analytics) |
| Marketing consent records | Until consent is withdrawn + 1 year | Demonstrating lawful basis |
Upon expiry of the applicable retention period, Personal Data is securely deleted or anonymised such that it can no longer be associated with an identifiable individual.
Cookies are small text files placed on your device by the Platform server when you visit the site. They allow the Platform to recognise your device across sessions, maintain your login state, remember preferences and collect analytical information about Platform usage.
You can control non-essential cookies through your browser settings. Most modern browsers allow you to block, delete or receive notifications about cookies. Please note that disabling certain cookies may affect the functionality of the Platform. Specific cookie management guidance is available in your browser's help section.
hot77 implements a range of technical and organisational security measures to protect your Personal Data against unauthorised access, accidental loss, destruction or disclosure. These measures include:
Depending on the data protection laws applicable in your jurisdiction, you may hold some or all of the following rights in respect of your Personal Data:
You have the right to request a copy of the Personal Data we hold about you and information about how it is processed. We will respond to access requests within the timeframe required by applicable law.
If any Personal Data we hold about you is inaccurate or incomplete, you have the right to request that we correct or update it. You may update certain details (such as email address) directly through your Account settings.
In certain circumstances, you may request that we delete your Personal Data. Note that this right is not absolute — we may be required to retain certain data to comply with legal obligations (e.g., AML transaction records, tax requirements). Where erasure is not possible in full, we will explain what data must be retained and why.
You may request that we restrict the processing of your Personal Data in certain circumstances — for example, where you contest the accuracy of the data or object to our processing, pending resolution of the matter.
Where processing is based on your consent or on a contract, and is carried out by automated means, you have the right to receive your Personal Data in a structured, commonly used and machine-readable format, and to transmit it to another data controller where technically feasible.
You have the right to object to processing of your Personal Data where we rely on legitimate interests as the legal basis. We will cease processing unless we can demonstrate compelling legitimate grounds that override your interests. You may object to direct marketing processing at any time without providing justification.
Where processing is based on your consent (e.g., marketing communications), you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out prior to withdrawal.
To exercise any of the above rights, please contact our support team using the details provided in Section 14. We may need to verify your identity before processing a rights request to ensure we are disclosing or modifying data belonging to the correct individual.
The hot77 Platform is strictly for adults aged 18 years or older — or the higher minimum age required by the operator's licensing jurisdiction. We do not knowingly collect Personal Data from individuals under the applicable minimum age.
If we become aware that we have inadvertently collected Personal Data from a minor, we will take immediate steps to delete that data and close the associated Account. If you believe a minor has created an Account on the Platform, please contact our support team immediately.
hot77 employs commercially reasonable age-verification measures as part of the registration and KYC process to prevent underage access. The Platform's design, content and game catalogue are not targeted at or appropriate for minors.
For any questions, concerns or formal requests relating to this Privacy Policy or the handling of your Personal Data by hot77, please contact our data protection team through the following channels:
Data Protection Contact (plain text — not a clickable link):
Live Chat:
Available via the Platform interface. Typical response time: 2–5 minutes during operating hours. For formal data rights requests, we recommend email to ensure a written record.
Response Timelines:
We will acknowledge formal data rights requests within 5 business days and provide a substantive response within 30 calendar days, or within any shorter timeframe required by applicable law. Complex requests may require an extension of up to an additional 30 days, in which case we will inform you of the extension and the reasons for it.
If you are not satisfied with our response to a data protection complaint, you may have the right to lodge a complaint with the relevant data protection supervisory authority in the jurisdiction applicable to your circumstances. hot77 will provide reasonable assistance in identifying the appropriate authority upon request.
hot77 reserves the right to amend, update or revise this Privacy Policy at any time to reflect changes in our data processing practices, legal obligations or platform functionality. The effective date displayed at the top of this page will be updated whenever material changes are made.
Where changes to this Policy are material — for example, a significant change to the purposes for which we process your data or to the rights you hold — we will provide advance notice by email to your registered address or by a prominent notice on the Platform prior to the changes taking effect.
Your continued use of the Platform following the effective date of any amendment constitutes your acknowledgment of, and agreement to be bound by, the updated Policy. If you do not agree with the amended Policy, you should discontinue use of the Platform and contact support to close your Account.
We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal information.
Our Privacy Policy works alongside our Terms & Conditions and Responsible Gambling resources to give you a complete picture of how hot77 operates and protects your interests.